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Contact scoring

Points for engagement that fade over time.

1 min read

Every contact has a score. Rules under Settings → Contact scoring add or remove points when someone opens, clicks, subscribes, submits a form, unsubscribes, bounces or complains.

Daily caps

A cap stops one busy day from inflating a score, for example at most three points per day from opens.

Decay

Points lose half their weight after the half-life you choose (60 days by default), so the score reflects recent interest. Scores are recalculated every night; press Recompute now after changing the settings.

Using scores

Build segments such as "score of 50 or more", branch automations on them, or sort contacts to find your biggest fans.

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